Claims Processing
Introduction
At Adas Calibration Center, we are committed to providing high-quality services and ensuring your satisfaction. If you have a concern or issue with the services offered, our claims processing procedure is designed to address and resolve your problems efficiently.
Submitting a Claim
To request for a claim, please follow these steps:
- Contact Us:
Please contact us through the contact information on our website’s contact form. Provide your contact information, a detailed description of the issue, and any relevant documentation (e.g., service receipts and photos of the problem). - Provide Documentation:
Include any supporting documents that help illustrate the nature of the claim, such as service reports, calibration certificates, and photographs of the vehicle or the issue.
Review Process
Once we receive your claim, we will:
- Acknowledge Receipt:
Send a confirmation email acknowledging the receipt of your claim within 2 business days. - Evaluate the Claim:
Review the provided information and documentation to assess the legality of the claim. This may involve contacting you for additional details or arranging a follow-up vehicle inspection. - Decision and Resolution:
Determine the appropriate resolution based on the findings. This may include offering a remedy such as a service correction, a refund, or other compensation, depending on the nature of the claim.
Resolution Timeframe
We strive to process and resolve claims promptly. The review process typically takes up to 15 business days. We will inform you of your claim’s status and notify you of our decision once it has been made.
Appeals
If you disagree with our decision, you may appeal by submitting a written request for reconsideration. Please incorporate any additional information or documentation that supports your appeal. We will review the appeal and provide a final resolution within 10 business days.
Contact Information
If you have any questions or want to follow up on your claim, please contact us through our website’s contact form. Our team is dedicated to guaranteeing a fair and satisfactory resolution to all claims.
Privacy and Confidentiality
All claims are handled with the utmost confidentiality. Personal and vehicle information will be used solely for processing and resolving the claim and will not be shared with third parties without your consent.
We are dedicated to resolving any issues punctually and ensuring your service satisfaction. Thank you for bringing any concerns to our attention.
